Quality Assurance/Regulatory Affairs Administration

Quality Assurance/Regulatory Affairs Administration

Job Title: Quality Assurance/Regulatory Affairs Administration
Contract Type: Contract
Location: Berkshire, England
Salary: Negotiable
Reference: QARA101_1500993701
Contact Name: Alastair McCartney
Contact Email:
Job Published: July 25, 2017 15:41

Job Description

Job Description / Information :

This administrative role will assist the Quality Assurance & Regulatory Affairs department in the day to day execution of their post market surveillance responsibilities.

Main Duties / Responsibilities

  • Processing incoming email/fax/written responses to product recalls
  • Follow up with internal Sales representatives and hospital staff regarding outstanding product recall responses, product returns and requests for information via telephone / email / letter
  • Entering data into the internal Complaint Handling System
  • Arranging courier collections
  • Work with Warehouse returns department to track and monitor returned product using internal database and spreadsheets
  • Liaising with customer services regarding product replacements

Minimum Qualifications

  • Excellent oral and written English
  • Confident, professional telephone manner
  • Strong attention to detail
  • Resourceful, proactive and tenacious
  • Ability to use own initiative and judgment
  • Excellent task management skills and ability to work to deadlines
  • Flexible, can do approach
  • Experienced with Excel and Word
  • Strong level of responsibility and ownership