Main Duties / Responsibilities

• Processing incoming email/fax/written responses to product recalls
• Follow up with internal Sales representatives and hospital staff regarding outstanding product recall responses, product returns and requests for information via telephone / email / letter
• Entering data into the internal Complaint Handling System
• Arranging courier collections
• Work with Warehouse returns department to track and monitor returned product using internal database and spreadsheets
• Liaising with customer services regarding product replacements

Minimum Qualifications

• Excellent oral and written English
• Confident, professional telephone manner
• Strong attention to detail
• Resourceful, proactive and tenacious
• Ability to use own initiative and judgment
• Excellent task management skills and ability to work to deadlines
• Flexible, can do approach
• Experienced with Excel and Word
• Strong level of responsibility and ownership