Customer Complaints Specialist

Customer Complaints Specialist

Job Title: Customer Complaints Specialist
Contract Type: Permanent
Location: Wicklow
Salary: Negotiable
Start Date: ASAP
Reference: HQ00054228_1489587480
Contact Name: Rachel Radford
Contact Email:
Job Published: March 15, 2017 14:18

Job Description

Key responsibilities:

  • Complaints Management: · Collect and record all customer complaints.
  • Liaise with global offices to coordinate complaints.
  • Coordinate with Quality Assurance and Tech services groups to ensure minimal delays in responding to customers and to inform product management of issues, progress and responses.
  • Formulate initial and final responses directly to customers/distributors.
  • Printed Material Coordination.
  • Coordinate all Printed Material Changes.
  • Review of printed material against FDA, EU, Canadian and ISO guidelines.
  • Managing the review and approval of a printed material change, where applicable.
  • Chair the effectivity date meeting to review the changeover dates for printed/ packaging material and ensure all documents/data are updated in a timely manner.
  • Proof reading of printed material against requested changes.
  • Setting up of approved overprinted label template.
  • Provide accurate changes to artwork suppliers & approvals to print suppliers.
  • Liaise with approved vendors for translation activities.
  • Process Document & Data changes related to printed materials changes.
  • Assistance with the review of packaging specifications, where necessary.


  • Assist with the internal audits and corrective action plans
  • Present continuous improvements ideas to processes/procedures.
  • May lead Problem Solving, Failure & Root Cause Analysis, Risk Assessment & FMEA activities.
  • Comply with Company Policies & Procedures at all times.

Key Requirements

  • Third level qualification required, science or related discipline would be an advantage.
  • Two years' experience working in QA, QC or Regulatory Affairs in the Medical Device or Pharmaceutical industry would be an advantage.
  • Working knowledge of the requirements related to complaints & labelling.
  • Working knowledge facilitating FMEA Risk Assessments.
  • A strong knowledge and understanding of cGMP/GLP requirements.
  • Good working knowledge of Microsoft applications.
  • Will require demonstrated attention to detail, work with a sense of urgency and have the ability to be impartial and objective.
  • Ability to initiate change and improvements as per the regulatory requirements.

If you are interested please don't hesitate to apply!

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