Customer Success Manager – Digital Health / SaaS, Netherlands
Location: Netherlands (Hybrid / Office-Based) Languages: Fluent Dutch & English
The Opportunity
We are exclusively partnering with an ambitious, fast-growing European HealthTech company that is transforming how healthcare professionals work through innovative technology.
Following significant growth, the business is looking for a Customer Success Manager to take ownership of its growing healthcare customer base, drive adoption and retention, and help shape the Customer Success function as the company continues to scale.
This is an exciting opportunity to join a high-growth environment where you'll have genuine autonomy, influence over processes and the opportunity to make a meaningful impact.
Key Responsibilities
- Manage and develop relationships with a portfolio of healthcare customers, from smaller organisations to strategic accounts.- Own the customer journey across onboarding, adoption, engagement and retention.- Develop customer success plans, establish KPIs and conduct regular strategic business reviews.- Proactively identify customer risks and opportunities to improve engagement and product adoption.- Identify potential upsell and cross-sell opportunities, collaborating with commercial colleagues.- Work closely with Product, Implementation and Support teams to improve the customer experience.- Help build and refine Customer Success processes as the business continues to grow.
What We're Looking For
- Experience within Customer Success, Account Management or a similar B2B SaaS role.- Background in Digital Health, Healthcare IT or healthcare software is highly advantageous.- Proven experience managing customer relationships, onboarding and driving product adoption.- Strong stakeholder management skills, including experience engaging with senior decision-makers.- A proactive, data-driven approach to customer retention and satisfaction.- Comfortable working in a fast-paced startup/scale-up environment.- Fluent Dutch and English are essential.
Why Join?
- Join an exciting, high-growth European HealthTech business.- Opportunity to help shape and develop the Customer Success function.- Work with innovative technology making a genuine difference to healthcare.- Significant autonomy, ownership and long-term career progression.- Collaborative, ambitious and entrepreneurial culture.
Interested? Get in touch to learn more about the opportunity and the business behind it.